Services
What I actually do
Two tracks, scoped separately. Most engagements start small: a scope review, a configuration assessment, a single course. They grow only if the work warrants it, and the size of your organization is not a factor in whether I take the work.
Track One
LMS Implementation Support
Six years hands-on with SAP SuccessFactors Learning across four implementations, two inside a global enterprise and two as an outside consultant. Before that, a decade running a global enterprise LMS. That experience does the most good in a support role, on your side of the table.
Independent review and guidance
You have an implementation partner. What you may not have is anyone who can tell whether their configuration will hold up in two years, or whether the quoted scope matches what you need.
- Requirements definition and validation
- Design-decision review before it is built
- Statement-of-work and scope review
- UAT planning and go-live readiness
Team augmentation
Implementations run short on hands as often as on expertise. I take a defined piece of the work and deliver it as a member of your team.
- Curricula, certifications and learning paths
- Compliance and recurring assignment logic
- Data mapping and validation
- Configuration build support
Mentoring your administrators
The most valuable thing I can leave behind is a team that no longer needs me. I work with your administrators on why the platform behaves as it does, not just which button to press.
- One-to-one administrator coaching
- Configuration decision reviews
- Runbooks and internal standards
- Knowledge transfer before a vendor exits
Platform migration
I took a global medical device organization off a legacy enterprise LMS onto SuccessFactors, including data migration and parallel operation. Migrations fail on the parts nobody scoped:
- Legacy data that needs cleansing before it moves
- Historical completion records and curriculum equivalencies
- The reporting your auditor expects to still work
- Reconciliation that proves the migration landed clean
Governance, optimization and audit readiness
For organizations live on a platform that is not behaving, or still choosing one. I represented Training in FDA and ISO audits with zero findings. The frameworks that made that possible are the ones I build for clients.
- Configuration and health assessments
- Governance policy and configuration standards
- Content architecture and taxonomy design
- Reporting accuracy remediation
Platforms & Integrations
- SAP SuccessFactors Learning
- SCORM Cloud
- LinkedIn Learning
- Open Content Network
- SCORM 1.2
- xAPI
Platform experience transfers to Cornerstone, Workday Learning and Canvas.
Timing
When clients actually call
Three moments, in rising order of cost. Most organizations call at the second or third. The first is where the money actually is.
Before you sign
You have proposals and no independent way to judge them. This is also the only point where you still have leverage. After signing, every correction is a change order.
Mid-implementation, when it drifts
Dates slip. Decisions get made in rooms where nobody speaks for the people who will run this system in three years. Cheapest moment to change direction, and the one most teams wait out.
After go-live, when your team is alone
The partner has rolled off. Reports do not reconcile, assignments fire when they should not, and your team was trained on how to click rather than how it thinks.
Track Two
Instructional Design & eLearning Development
Courses built to a standard. Everything ships accessible, localizable, and packaged for the platform it will live on. No minimum engagement, and no different process for a small one.
Custom eLearning development
Advanced Storyline work: branching scenarios, software simulations, and decision-based experiences driven by variables and triggers. Plus Rise courses with embedded Storyline blocks, where the pace of a scrolling course fits better.
- Branching scenario design
- Software simulation and system training
- Assessment and knowledge-check strategy
- Rebuilding and remediating existing courses
AI video production
Branded presenter and avatar video, generated, then finished properly in Premiere Pro and Camtasia. The point is professional multimedia at a cost that does not require a studio booking, plus content you can re-record when the policy changes.
- Scripted presenter and avatar video
- Multilingual voice and subtitling
- Screen recording and software demos
- Motion graphics and branded finishing
Program and curriculum design
Grounded in ADDIE and SAM, with Bloom's Taxonomy driving objectives and Kirkpatrick driving how success gets measured. Applied to onboarding, compliance and technical training for audiences of a few hundred to several thousand.
- Needs analysis and SME partnership
- Curriculum architecture
- Facilitator and participant materials
- Evaluation and measurement design
Accessibility & localization
Built in while it is still a design decision, not a repair. I have localized courses into ten languages, which is a design problem long before it is a translation problem. The same conformance standard covers the documents and PDFs that ship alongside them.
Full authoring, AI and production toolkit on the About page.
Engagement
How working together goes
Conversation
You describe the problem. I come back with how I would approach it and what I think it would take.
Scope and proposal
A written scope with deliverables, timeline and fixed or hourly pricing. No surprises mid-project.
Delivery
Structured check-in cadence, work visible as it happens, and documentation your team can run on after I leave.
Not sure which track you need?
That is a normal place to start. Describe the situation and I will scope it.